Support

We're here to help. Find answers below or reach out directly.

Contact us

Email us and we'll get back to you within 24–48 hours.

contact@valuxapp.com

Frequently Asked Questions

How does scoring work?

Your score is based on how close your guess is to the actual price. A perfect guess (0% off) earns 1,000 points. The further off you are, the fewer points you earn — at 50% off or more, you score 0. Stay within 5% three times in a row to activate streak multipliers of up to 1.25×.

Why am I limited to 10 guesses per day?

Free accounts have a limit of 10 guesses per UTC calendar day, resetting at midnight UTC. Upgrading to ValuX Pro removes the daily limit completely so you can play as much as you want.

What is ValuX Pro?

ValuX Pro is a premium subscription that removes all ads, lifts the daily guess limit, and gives you a 2× points multiplier on every guess. Available as a monthly or annual subscription, or you can purchase "Remove Ads" as a one-time purchase.

How do I restore my purchase?

In the app, go to Profile → Restore Purchases. Make sure you're signed in with the same Apple ID used to make the original purchase. If you still have trouble, contact us at contact@valuxapp.com.

How does the leaderboard work?

The leaderboard shows weekly scores — points earned from Monday to Sunday (UTC). It resets every Monday, so anyone can reach the top. You need to sign in (Sign in with Apple or Google) to appear on the leaderboard.

Can I delete my account and data?

Yes. Email us at contact@valuxapp.com with the subject "Delete my account" and we'll remove all your data within 7 days. Anonymous accounts are automatically deleted after 12 months of inactivity.

The app crashed or something looks wrong — what do I do?

Email contact@valuxapp.com with a description of what happened, your device model, and iOS version. Screenshots are helpful. We'll investigate and get back to you as soon as possible.

How are car prices determined?

All prices are sourced from real auction results and dealer listings. We do not manufacture or modify prices. Each car's actual sale or listing price is what you're guessing against.